Frequently Asked Questions (FAQ)

Last Updated: August 6, 2026

Have a question? Below you will find answers to some of the most frequently asked questions. If you cannot find what you are looking for, please feel free to reach out to our customer support team at info@lavonta.com.

Shipping & Delivery

1. What is your shipping policy?

We offer Free Standard Shipping on all orders delivered within the Netherlands. Every order is carefully processed, quality-checked, and packaged to ensure it arrives in perfect condition.

2. Do you deliver to PO Boxes or parcel lockers?

Currently, we only deliver to valid residential or commercial street addresses within the Netherlands. Delivery to PO Boxes or automated parcel lockers is not available.

3. What are your estimated delivery times?

  • Order Cut-Off Time: 18:00 (CET)

  • Handling / Processing Time: 1–2 business days (Monday to Friday)

  • Transit Time: 5–7 business days (Monday to Friday)

  • Total Estimated Delivery Time: 6–9 business days from the date of purchase

4. How can I track my order?

Once your order has been dispatched from our warehouse, you will automatically receive a dispatch confirmation email containing a Track & Trace number. You can use this link to monitor the status of your package in real time.

5. Which delivery carriers do you use?

We partner with reliable Dutch logistics providers, such as PostNL and DHL, to ensure safe and timely delivery.

6. What if my package is delayed or lost?

If your order has not arrived within the estimated timeframe (9 business days), please check your tracking link first. If there are no recent tracking updates, contact us immediately at info@lavonta.com. If a shipment is confirmed lost by the carrier, we will promptly issue a replacement or a full refund.

7. What should I do if my item arrives damaged?

We sincerely apologize if this happens. Please contact us within 30 days of receiving your package at info@lavonta.com. Include your order number along with clear photos of the damaged item and the packaging so we can resolve the issue right away.

Returns & Refunds

8. How do I return an item?

If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery. Contact us at info@lavonta.com to initiate the return process and receive return instructions. Returned items must be unworn, unwashed, in their original condition, and with all original tags attached.

9. Can I cancel my order?

You can request an order cancellation within 12 hours of placing your order by emailing us at info@lavonta.com. If 12 hours have passed or if the order has already entered the fulfillment process, it cannot be canceled and must be processed as a standard return upon delivery.

10. How long does a refund take to process?

Refunds are processed within 7 business days after we receive and inspect your returned item at our facility. The refund will automatically be credited back to your original payment method. Please allow an additional 3–5 business days for your banking provider to post the transaction.

11. Who pays for return shipping fees?

  • Defective, Damaged, or Incorrect Items: Lavonta covers all return shipping costs (we will provide a prepaid return label).

  • Change of Mind (Wrong size/color/preference): The customer is responsible for the direct cost of return shipping.

Payments & Security

12. Which payment methods do you accept?

We accept a wide range of secure payment options, including:

  • iDEAL

  • Credit Cards (Visa, Mastercard, American Express, Maestro)

  • PayPal

  • Apple Pay / Google Pay

13. Which currency is used on the website?

All prices on Lavonta are listed and charged in EUR (€). All displayed prices are inclusive of standard applicable Dutch VAT (21%). There are no hidden foreign exchange or transaction fees.

14. Is shopping on Lavonta safe and secure?

Yes, absolutely. Our website is secured with 256-bit SSL (Secure Socket Layer) encryption (HTTPS). All payment transactions are handled securely through PCI-DSS compliant checkout providers. We never store or view your full payment credentials.