Refund Policy

Last Updated: May 4, 2026

At Lavonta, customer satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, we offer a straightforward return and refund process compliant with European Union consumer protection laws and Google Merchant Center policies.

Return Overview

Feature Details
Return Period 30 Days from delivery date
Return Method By Mail only
Return Shipping Cost (Change of Mind) Customer responsibility
Return Shipping Cost (Defective / Wrong Item) Free (Covered by Lavonta)
Restocking Fee €0.00 (No fee)
Refund Processing Time Within 7 business days after inspection
Item Condition Requirement New, unworn, unwashed, and with original tags attached

1. Your Right of Withdrawal (14-Day Statutory Period)

Under European Union Consumer Rights legislation, you have the legal right to withdraw from your purchase within 14 days of receiving your goods without giving any reason. At Lavonta, we extend this guarantee to offer a full 30-day return window from the date your order is delivered.

2. Return Conditions & Item State

To be eligible for a full refund, returned items must fulfill the following requirements:

  • The return must be requested within 30 days of the delivery date.

  • Items must be unworn, unwashed, unused, and in their original state.

  • All original tags, labels, and packaging must remain intact.

Non-Returnable Items:

For hygiene and safety reasons, certain categories (such as sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed after delivery) and digital gift cards cannot be returned.

3. How to Initiate a Return

  1. Contact our customer support team at info@lavonta.com to request a Return Authorization.

  2. Provide your order number and the reason for the return.

  3. Once approved, you will receive clear shipping instructions. You can send your return package to our designated returns facility:

    Lavonta Returns

    Barbarije 6

    2132 TP Hoofddorp

    The Netherlands

Note: Please do not send items back without prior approval or a return authorization, as this may delay or prevent the processing of your refund.

4. Return Shipping Costs

  • Change of Mind: If you return an item because you changed your mind (e.g., wrong size, color, or personal preference), you will be responsible for paying the direct cost of return shipping. We strongly recommend using a trackable shipping service (such as PostNL or DHL), as Lavonta is not responsible for lost or unverified return packages.

  • Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or incorrect product, Lavonta will cover all return shipping fees. Please contact us immediately with a photo and description of the issue, and we will provide you with a prepaid return shipping label.

5. Refund Process & Processing Time

  • Inspection: Once your return arrives at our facility, it will be inspected within 3 business days.

  • Approval & Processing: If approved, your refund will automatically be processed back to your original payment method within 7 business days.

  • Bank Processing: Please keep in mind that your bank or credit card provider may take an additional 3–5 business days to clear the funds into your account.

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the standard return procedure for the original item. Once your return is received and inspected, you may place a new order on our store for the desired replacement.

7. Diminished Value of Goods

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If an item is returned showing signs of excessive wear, damage, or missing tags, Lavonta reserves the right to issue a partial refund.

8. Order Cancellations

If you need to cancel your order, please email info@lavonta.com within 12 hours of placing it. Once an order has entered the fulfillment process or has been dispatched, it cannot be canceled and must be processed as a standard return upon receipt.