Payment Policy

Last Updated: August 6, 2026

At Lavonta, we aim to provide a seamless, convenient, and completely secure shopping experience. All payments are processed in real time at the moment of checkout.

Accepted Payment Methods

To ensure a reliable checkout experience for all customers in the Netherlands, we accept the following payment methods:

  • iDEAL (Primary local Dutch payment method)

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro

  • PayPal

  • Digital Wallets: Apple Pay, Google Pay

Transaction Currency & Pricing

  • Currency: All transactions, product prices, and shipping quotes on our store are strictly processed in Euros (€ / EUR).

  • Taxes & VAT: All listed prices are fully inclusive of standard applicable Dutch Value Added Tax (21% VAT / BTW).

  • No Hidden Fees: The price shown at checkout is the final total amount you pay. We do not charge processing fees, payment surcharges, or hidden fees.

Payment Security & PCI Compliance

Your online security is our top priority:

  • SSL Encryption: Every transaction on our site is encrypted using 256-bit SSL (Secure Socket Layer) protocol.

  • PCI-DSS Compliance: Lavonta never sees, processes, or stores your sensitive financial credentials on our servers. All credit card and banking transactions are processed securely through certified, PCI-compliant payment gateways (e.g., Shopify Payments, Stripe, PayPal).

Order & Payment Confirmation

Once your payment has been successfully authorized and completed:

  1. You will immediately see an order confirmation screen displaying your unique order reference number.

  2. An automated Order Confirmation Email containing your receipt and item details will be sent to the email address provided at checkout.

  3. If you do not receive a confirmation email within 24 hours, please check your spam/junk folder before contacting customer support at info@lavonta.com.

Failed or Declined Transactions

If your payment is declined or fails during checkout:

  • Verify that your billing address matches the address registered with your bank or card issuer.

  • Ensure your card or bank account has sufficient funds for the purchase.

  • Try an alternative payment method (e.g., switching from Credit Card to iDEAL or PayPal).

  • If issues persist, please contact your issuing bank for authorization details, or reach out to our team at info@lavonta.com.

Payment Disputes & Unauthorized Charges

If you suspect an unauthorized charge or notice a billing error, please contact us immediately at info@lavonta.com. We take payment security and fraud prevention seriously and will work directly with you and our payment providers to investigate and resolve any discrepancies as quickly as possible.

Store Policies Summary & Navigation

  • Shipping Policy: We ship exclusively within the Netherlands. We offer Free Standard Shipping on all orders with an estimated total delivery time of 6 to 9 business days (1–2 days handling + 5–7 days transit). For full details, please review our [Shipping Policy].

  • Return & Refund Policy: We offer a 30-day return window from the date of delivery. Items must be unworn and in original condition. Restocking fees are €0.00. For return instructions, please visit our [Return & Refund Policy].

  • Privacy Policy: We respect your privacy and protect your personal data in strict compliance with the EU GDPR and Dutch privacy laws. For details on how we store and handle data, please read our [Privacy Policy].